Privacy Policy

Last updated: August 18, 2025

1. Who We Are

Valie is a trading name of WebSpace LTD, based and operating in Ireland.

Company Registration Number: 786182 Registered Address: 20 Castle Grove, Clontarf, Dublin, Ireland.

2. Data We Collect

Account Data: name, email, password (via Firebase Authentication).

Booking Data: services booked, schedules, addresses, and notes.

Payment Data: handled by Stripe; we never store card details.

Usage Data: device/browser info, app usage patterns (Firebase Analytics, Hotjar).

Error Data: crash reports and diagnostics (Sentry).

3. How We Use Data

To provide and improve the Service.

To process payments and issue payouts.

To send booking confirmations, reminders, and transactional messages.

To monitor errors and improve performance.

To generate business insights for sellers.

4. Sharing Your Data

We only share data with service providers that help us operate:

Google Firebase (authentication, datastore, analytics).

Stripe (payment processing).

Hotjar (UX analytics; heatmaps, recordings, surveys).

Sentry (error tracking).

We do not sell your data.

5. Cookies & Tracking

We use cookies for authentication, analytics, and user experience. Hotjar is only activated with your consent.

6. Your Rights

As an EU-based company, you have rights under GDPR, including to:

Access, correct, or delete your data.

Request a copy of your data in portable format.

Withdraw consent for non-essential tracking.

File a complaint with the Irish Data Protection Commission.

7. Data Retention

We retain booking and account data while your account is active and as required by law (e.g., financial records).

8. Security

We use industry-standard security, including encrypted storage and transmission, and rely on secure providers such as Firebase and Stripe.

9. Contact Us

For privacy questions or data requests, contact us at: WebSpace LTD 20 Castle Grove, Clontarf, Dublin, Ireland Email: support@val.ie